Returns & Warranty

100-Day Money-Back Guarantee

We want you to actually use your AutoGuard gear before you decide. That’s why every product is backed by our 100-Day Money-Back Guarantee. Fit it, park with it, live with it — and if it isn’t right for you, contact us within 100 days of delivery and we’ll organise a full refund.

How to start a return

1. Email support@officialautoguard.com with your order number and a short note on what wasn’t right.
2. We’ll reply with return instructions and an address.
3. Once your return arrives back with us, your refund is processed to the original payment method.

Refunds typically appear on your statement within a few business days of processing, depending on your bank.

Faulty or damaged items

If something arrives damaged or develops a fault, contact us with your order number and a photo. We’ll sort a replacement or a refund — you won’t be out of pocket for a fault that’s ours.

Your rights under Australian Consumer Law

Our guarantee sits on top of your rights under the Australian Consumer Law. Nothing on this page limits or replaces those rights. Our goods come with guarantees that cannot be excluded under the ACL: you are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Questions

Email support@officialautoguard.com or call 1300 991 454, 24/7.